Chilton Medical Center - ATLANTIC HEALTH SYSTEM
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Frequently Asked Questions at Chilton Medical Center

When coming to Chilton Medical Center, what information is needed from patients?

Should I bring my health insurance card with me to the hospital?

Do I have to pay my co-payment or deductible at the time of registration?

Can I pre-register for surgery, baby delivery or diagnostic procedures at Chilton? 

Where can I make an autologous blood donation for my upcoming surgery?

How does HIPAA protect my privacy?

Where can I get a copy of my birth certificate or medical record?

What services does Chilton Medical Center provide for the Hearing Impaired?

Does Chilton Medical Center have language translation services?

What if I have specific dietary needs?

Is there an area available where I can smoke a cigarette?

Who can I talk to if I have any complaints or concerns?

 

 

When coming to Chilton Medical Center, what information is needed from patients?

You will need:

1. Some form of PATIENT IDENTIFICATION, such as a driver's license or social security card.

2. Your HEALTH INSURANCE IDENTIFICATION CARD(S), MEDICARE CARD, MEDIGAP CARD, and INSURANCE CLAIM FORM, to enable Chilton Medical Center to bill your insurance companies directly. In the event of an emergency, the cards should be presented as soon as possible following admission.

3. You may also need PRECERTIFICATION (if required by your insurance) or PHYSICIAN REFERRAL, as most insurance companies require these. It is your responsibility to pre-certify your procedure/testing by contacting your insurance company BEFORE coming to the hospital. Failure on your part to pre-certify procedures or testing with your insurance company may result in a reduction of benefits, or, in some instances, a denial of payment by your insurance company.


Should I bring my health insurance card with me to the hospital?

Yes, the information on all of your health insurance cards is needed for the hospital to file a claim with your insurance company or companies. If you are covered by Medicare, Medicaid, or Medigap, please bring those cards with you, as well. Each time you register for a service at the hospital, you will be asked for information about your insurance coverage and you will be asked to sign a few forms. Prior to signing the forms, you should verify that all the information is accurate. Should your insurance company (or companies) require a referral or pre-certification, it is your responsibility to ensure that you have this information available. This registration process proceeds much more quickly when you bring your insurance information with you.


Do I have to pay my co-payment or deductible at the time of registration?

Yes, you are expected to pay your estimated co-payment or deductible when you register.


Where can I make an autologous blood donation for my upcoming surgery?

Autologous or directed blood donations can be arranged through Community Blood Services. Directed blood donations for specific family members and friends are accepted. Anyone in general good health, ages 17-75 and weighing at least 110 pounds, can usually donate. Appointments are required. For more information call 201-444-3900. Community Blood Services has locations in Lincoln Park and Paramus.


How does HIPAA protect my privacy?

HIPAA Statement
According to HIPAA regulations a covered entity must "…inform the individual that protected health information may be used and disclosed to carry out treatment, payment or healthcare operations." Since Chilton Medical Center is a covered entity and must obtain informed consent as a normal course of treatment, no additional consent from patients for the purposes of operations or payment would be necessary. Every employee and affiliate of Chilton Medical Center will take all necessary steps to ensure that any Protected Health Information (PHI), which may be observed during the course of treatment or business is kept confidential. Any uses of patient data are for the purposes of performing treatment, operations, or obtaining payment as defined in the HIPAA regulations.

 
What services does Chilton Medical Center provide for the Hearing Impaired?

Video assisted sign language interpreters are available 24 hours a day utilizing Deaf Talk Technology.

Equipment such as telephone amplifiers, telephone touch-tone devices for the deaf (TTY's) and assistive devices for activities of daily living (ADL), are available at no cost to you during your hospital stay.

For assistance, please notify staff at the main lobby Information Desk or Access Serivices, or notify a member of your patient-care team.


Does Chilton Medical Center have language translation services?

Chilton patients with limited or no English speaking proficiency can receive over-the-phone interpertation services provided by CyraCom - a language services company that provides access to over 150 languages, 24 hours a day.

For assistance, please notify staff at the main lobby Information Desk or Access Serivices, or notify a member of your patient-care team.


What if I have specific Dietary needs?

Your doctor will order your diet during your stay at Chilton. Like medication, nutrition can be vitally important to recover, so you may find that your physician has placed you on a special diet. You will select your meals from a menu developed by registered dietitians who will try to make your diet as enjoyable as possible. Chilton recognizes the cultural, religious and ethnic needs of our patients and will try to make accommodations whenever possible. If you have any questions regarding your diet or our meal service, please call the Dietetics Department at 973-831-5090.


Is there an area available where I can smoke a cigarette?

Chilton is a smoke-free campus. For your safety and health, smoking and use of any tobacco products is not permitted in the hospital or on any hospital property, including but not limited to: Chilton Medical Center, The Collins Pavilion, 242 West Parkway, all Chilton Lab locations, all Atlantic Rehabilitation locations, Chilton at Hewitt Plaza, Butler Internal Medicine and Family Health and Wellness. We appreciate your support for our healthy enviroment.


Who can I talk to if I have any complaints or concerns?

Patients have the right to voice complaints or concerns regarding care or service. They may contact the patient relations manager at 973-831-5359 or Patient Relations Department at 973-831-5157.

If you feel that your concern had not been adequately addressed, you have the right to contact the New Jersey Department of Health and Senior Services, Division of Health Facilities Evaluation and Licensing at 1-800-792-9770. You may also contact The Joint Commission's Office of Quality Monitoring by either calling 1-800-994-6610 or emailing: complaint@jointcommission.org.

 

 

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100 Madison Avenue
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Chilton Medical Center

97 West Parkway
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973-831-5000

Hackettstown Medical Center

651 Willow Grove Street
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908-852-5100

Goryeb Children's Hospital

100 Madison Avenue
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973-971-5200


Affiliated Providers

Atlantic Medical Group

More than 900 health care
providers.
1-844-264-2250

© 2017 Chilton Medical Center, 97 West Parkway, Pompton Plains, New Jersey 1-973-831-5000