Chilton Medical Center - ATLANTIC HEALTH SYSTEM
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Pay Your Bill at Chilton Medical Center

Do I need to let my insurance company know that I'm going to be in the hospital?

When will I receive a bill?

When do I become responsible for my bill?

How can I pay my patient balance?

Will you bill my insurance company for me?

How will I know if my insurance company has paid my bill?

How do I follow up with my insurance company?

Learn about common health insurance terms and how to read your medical bill >


 

Do I need to let my insurance company know that I'm going to be in the hospital?

We encourage you to check with your insurance company or your employer about this. Because there are so many types of insurance plans, it is difficult for us to determine if you need prior approval or notification for your hospital stay. Contacting your insurance company or your employer with specific questions about what is or is not covered by your insurance plan can help avoid confusion later. This is also a good time to verify your insurance co-pay obligation. Ultimately, Chilton Medical Center relies upon each patient to know his/her insurance policy’s rules and regulations.

 
When will I receive a bill?

You will receive a bill from the hospital if your insurance company informs us that there is a patient responsibility or if your insurance company fails to pay the hospital in a timely manner.

 
When do I become responsible for my bill?

You are legally responsible for your bill at the time you receive services from the hospital. We require all patient balances to be paid upon notification that you have a patient balance. If you are unable to pay the entire balance, contact the business office to make payment arrangements.

 
How can I pay my patient balance?

We are pleased to now offer online bill pay through our Patient Account Access System.  We also offer these payment options:

1. You may pay by cash, check or money order. Make check or money order payable to Chilton Medical Center and include your account number. Mail your check to:

Patient Accounts
Chilton Medical Center
97 West Parkway
Pompton Plains, NJ 07444

2. Or you may choose to use your MASTERCARD, VISA, DISCOVER or AMERICAN EXPRESS.

3. We also offer other payment options, including a monthly payment program.

 
 
Will you bill my insurance company for me?

Yes, we will submit your bill to your insurance company. If, for some reason, we are unable to submit your claims to the insurance company for you, we will inform you immediately.

 
How will I know if my insurance company has paid my bill?

After your insurance company has paid its portion of your hospital bill, it should send you an explanation of benefits. This indicates the amount that has been paid by the insurance company, and any portion of your balance you are required to pay. If there is a patient responsibility, such as a co-payment, coinsurance or deductible, you will receive a bill from the hospital. Payment is expected upon receipt of the bill. If you are unable to pay the entire balance, payment arrangements can be made by contacting the business office.


How do I follow up with my insurance company?

Before you call, have available:

  • Your health insurance card
  • The date(s) of service
  • Original billed amount
  • Claim/account number if available

If you are told your bill was already paid, ask when that was done, and to whom payment was made. Please document this information and the name of the person you spoke with at the insurance company for your records.

If the bill has not been paid, ask when the anticipated time frame of payment is, and ask if anything else is needed from you.

If the bill isn't paid within the stated time frame, follow-up with the insurance company again, and, if necessary, request to speak to a supervisor.

 

 

Morristown Medical Center
100 Madison Avenue
Morristown, NJ 07960
973-971-5000

Overlook Medical Center
99 Beauvoir Avenue
Summit, NJ 07901
908-522-2000

Newton Medical Center
175 High Street
Newton, NJ 07860
973-383-2121

Chilton Medical Center
97 West Parkway
Pompton Plains, NJ 07444
973-831-5000

Hackettstown Medical Center
651 Willow Grove Street
Hackettstown, NJ 07840
908-852-5100

Goryeb Children's Hospital
100 Madison Avenue
Morristown, NJ 07960
973-971-5000

Atlantic Medical Group
1-800-247-9580

Morristown Medical Center

100 Madison Avenue
Morristown, NJ 07960
973-971-5000

Overlook Medical Center

99 Beauvoir Avenue
Summit, NJ 07901
908-522-2000

Newton Medical Center

175 High Street
Newton, NJ 07860
973-383-2121

Chilton Medical Center

97 West Parkway
Pompton Plains, NJ 07444
973-831-5000

Hackettstown Medical Center

651 Willow Grove Street
Hackettstown, NJ 07840
908-852-5100

Goryeb Children's Hospital

100 Madison Avenue
Morristown, NJ 07960
973-971-5000

Affiliated Providers

Atlantic Medical Group

More than 600 community-based health care providers.
1-800-247-9580

© 2017 Chilton Medical Center, 97 West Parkway, Pompton Plains, New Jersey 1-973-831-5000